1. Where We Ship

XaraPrint ships custom print products to serviceable locations across India through domestic courier and logistics partners.

Delivery availability may vary depending on the product, package dimensions, destination PIN code, and courier service coverage. The applicable delivery availability and charges are shown during checkout where available.

2. Production Time (Before Dispatch)

• File check and proofing: 0–24 hours after order placement.
• Banners (flex, vinyl, mesh): 24–48 hours.
• Signage (ACP, foam, sunboard, acrylic): 48–72 hours.
• Wallpaper: 48–96 hours.
• Display products (standees, roll-ups, backdrops): 48–72 hours.
• Quality check and packaging: 24 hours.

3. Domestic Transit Time (After Dispatch)

4. Shipping Charges

Shipping charges are calculated based on the applicable delivery requirements for your order and may depend on:

• Delivery PIN code and location
• Product dimensions and package weight
• Number of packages
• Selected or available delivery service
• Oversized or special-handling requirements

The applicable shipping charge is displayed before payment confirmation wherever shipping is calculated online. For custom or bulk orders, shipping charges may be confirmed separately in the quotation.

5. Domestic Shipping Terms

Orders placed through the India store are shipped to the delivery address provided by the customer at the time of ordering.

Shipping generally includes:

• Product packaging suitable for domestic transportation
• Dispatch from the applicable XaraPrint production location
• Domestic shipping to the provided delivery address
• Shipment tracking where tracking is available

Any additional charges arising from customer-requested changes after dispatch, special delivery requirements, re-dispatch, or other exceptional delivery arrangements may be payable by the customer.

6. Taxes and Other Charges

Applicable product taxes and charges are calculated according to the order and are displayed during checkout or included in the quotation where applicable.

Customers are not required to pay international import duties or customs charges for standard domestic deliveries within India.

7. Order Documentation

Order confirmation, invoice, payment confirmation, and applicable shipment information are provided electronically through the XaraPrint website, email, or other applicable communication channels.

Customers should retain their Order ID and invoice details for future communication regarding delivery, support, refunds, or reprint claims.

8. Tracking

Shipment tracking details are shared once your order is dispatched and tracking is available for the selected delivery service. Tracking information may be provided through email, SMS, WhatsApp, or your XaraPrint account where applicable.

Customers can use the provided tracking or shipment reference to check the current delivery status with the applicable courier partner.

9. Delivery Attempts

Courier partners may make multiple delivery attempts depending on the destination, courier service, and local delivery conditions.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect or incomplete, the shipment is refused, or the courier is unable to contact the recipient, the shipment may be held, returned, or require re-dispatch.

Any additional shipping or re-dispatch charges resulting from customer-related delivery failure may be payable by the customer.

10. Address Changes

Address changes should be requested as soon as possible after placing the order and before dispatch.

Please email support@xaraprint.com immediately if you need to correct or update your delivery address.

Once an order has been dispatched, an address change may not always be possible and will depend on the courier partner's operational policies. Any additional charges resulting from an approved address change may be payable by the customer.

11. Damaged or Lost Shipments

If your shipment arrives visibly damaged, photograph the outer packaging, shipping label, and damaged product before discarding any packaging material. Where possible, record a full unboxing video from the sealed package through the opening and inspection of the product.

If your order is delivered with visible damage, contact XaraPrint support as soon as possible and within the claim period specified in our Refund & Reprint Policy.

If a shipment appears lost, shows no meaningful tracking movement for an extended period, or is marked delivered but has not been received, contact us immediately. We will investigate the shipment with the applicable courier partner and provide the appropriate resolution according to our Refund & Reprint Policy.

12. Delivery Restrictions

XaraPrint may be unable to deliver certain products to locations where courier service is unavailable or where the product cannot be transported safely due to its size, weight, packaging requirements, or other logistical limitations.

If an order cannot be fulfilled or delivered to the provided location for operational reasons, our support team will contact the customer regarding the available options.

Customers are responsible for ensuring that the delivery address, PIN code, recipient name, and contact details provided with the order are accurate and complete.