1. Where We Ship

We ship to most countries worldwide via FedEx International. Some countries may be restricted due to FedEx service unavailability, Indian export restrictions, or international sanctions.

The full list of serviceable destinations is shown at checkout. If your country is not listed, email support@xaraprint.com.

2. Production Time (Before Dispatch)

• File check and proofing: 0–24 hours after order placement.
• Banners (flex, vinyl, mesh): 24–48 hours.
• Signage (ACP, foam, sunboard, acrylic): 48–72 hours.
• Wallpaper: 48–96 hours.
• Display products (standees, roll-ups, backdrops): 48–72 hours.
• Quality check and export packing: 24 hours.

3. International Transit Time (After Dispatch)

4. Shipping Charges

Shipping costs are automatically calculated at checkout based on:

• Destination country
• Product dimensions and weight
• FedEx service level
• Dimensional weight for oversized products

Final shipping charges are displayed before payment confirmation.

5. Incoterms - DAP (Delivered At Place)

All shipments are dispatched under DAP (Delivered At Place) Incoterms unless otherwise agreed.

Included in your order:

• Product manufacturing
• Export documentation
• International shipping charges

Not included:

• Import duty
• Local VAT / GST / sales tax
• Customs brokerage fees
• Country-specific import compliance charges

FedEx or your local customs authority may collect these charges before or during delivery.

6. Customs Duties and Taxes - Buyer Responsibility

Import duties and taxes vary by country. The following examples are indicative only and do not constitute legal or tax advice:

• USA: De-minimis threshold USD 800.
• UK: VAT rules apply above GBP 135.
• EU: VAT applies on all imports; duty may apply above EUR 150.
• Canada: GST/PST/HST may apply above CAD 20.
• Australia: GST applies under the low-value import scheme.
• UAE: 5% VAT on applicable imports.

7. Export Documentation

• Commercial Invoice
• Packing List
• FedEx Air Waybill
• Certificate of Origin (available on request at additional cost)

8. Tracking

A FedEx tracking link is sent by email and SMS once your order is dispatched. Live shipment status is also available in My Account → My Orders.

For local delivery issues, please contact FedEx directly using your Air Waybill (AWB) number.

9. Delivery Attempts

FedEx generally makes up to 3 delivery attempts.

After failed delivery attempts, the shipment may be held at the nearest FedEx station or returned to India. Return and re-dispatch shipping charges must be paid by the customer.

10. Address Changes

Address changes are allowed before dispatch only. Please email support@xaraprint.com immediately after placing your order.

Once dispatched, address modifications depend on FedEx operational policies and may not always be possible.

11. Damaged or Lost Shipments

If your shipment arrives visibly damaged, refuse delivery or record a full unboxing video before opening the package. Without evidence, carrier damage claims may be difficult to process.

If a shipment shows no movement for 7 or more working days, contact us immediately. We will investigate with FedEx and provide a reprint or refund according to our Refund Policy.

12. Restricted Content for Export

In compliance with Indian export law and international shipping regulations, XaraPrint does not print or export:

• Currency or government documents
• Illegal, hateful, obscene, or defamatory content
• Content infringing intellectual property rights
• Material restricted in the destination country

Orders flagged for restricted content may be cancelled and fully refunded.