Refund & Reprint Policy
Refund & Reprint Policy
XaraPrint products are custom manufactured to approved artwork and production specifications. If a verified manufacturing issue occurs, we reprint and reship your order with priority support.
Priority Reprints
Approved claims are fast-tracked in production to reduce business downtime.
No Physical Return Needed
Most international claims are resolved digitally through photos and verification.
Global Replacement Shipping
Replacement orders are shipped using equivalent international delivery service.
The Short Version
Custom-printed products are non-returnable and non-refundable if produced correctly according to your approved specifications, artwork, and proof confirmation.
If XaraPrint makes an error or the delivered product contains a manufacturing defect, we will reprint and reship the order free of cost. Reprint is our standard resolution method.
Refunds are issued only when reprinting is not commercially or technically feasible.
All claims must be submitted within 7 days of delivery along with supporting photos or video evidence.
Important Notice
International return shipping is generally not required because the shipping and customs cost often exceeds the product value itself. In most approved cases, replacement is handled remotely through evidence verification.
Why Most Items Are Non-Returnable
Every order at XaraPrint is manufactured specifically for your business, artwork, dimensions, substrate, and finishing preferences. Once printed, the product has no resale value.
Because we serve international customers worldwide, return shipping, customs processing, import-export documentation, and reverse logistics create disproportionately high operational costs.
For this reason, custom print orders are generally treated as final sale items under standard international print-industry practices and applicable consumer-protection guidelines.
Made-To-Order Production
Every print is manufactured specifically for one customer and cannot be resold after production.
International Shipping Complexity
Cross-border return logistics often cost more than the actual product value.
Custom Artwork Responsibility
Production is performed using customer-approved artwork and finalized print specifications.
When You Are Eligible for a Reprint or Refund
You may qualify for a free reprint or refund if the issue resulted directly from a manufacturing defect, shipping damage, or an operational error by XaraPrint.
Manufacturing Defects
Examples include colour banding, severe ink smudging, misregistration, cracking, peeling, or production flaws that materially affect product quality.
Wrong Product Delivered
You received the wrong size, substrate, finish, quantity, or product type compared to your confirmed order.
Damage During Transit
Visible shipping damage qualifies only if the shipment is refused at delivery OR a complete unboxing video is recorded before opening the package.
Operational Error by XaraPrint
We printed the wrong artwork file or failed to follow the confirmed order specifications.
When You Are NOT Eligible
The following situations are not considered manufacturing defects and therefore do not qualify for refund or reprint coverage.
Incorrect or Low-Resolution Artwork
If the uploaded file contains low resolution, spelling errors, transparency issues, or incorrect dimensions, production proceeds based on your approved artwork.
Approved Proof Differences
Once a digital proof is approved, the approved proof becomes the final production reference.
Minor Colour Variation
Screen displays use RGB colour space while print uses CMYK. Minor colour variation is normal despite ICC colour calibration.
Change Of Mind
Orders cannot be cancelled or refunded after production begins simply because preferences changed.
Improper Installation or Usage
Damage caused after delivery through incorrect installation, weather exposure, misuse, or handling is not covered.
Customs & Address Issues
Customs delays, customs seizures, unpaid import duties, or incorrect delivery addresses are outside our refund responsibility.
How to Raise a Claim
To ensure fast resolution, claims must be submitted with complete evidence and order details.
Contact Support Within 7 Days
Email support@xaraprint.com within seven calendar days from delivery.
Provide Complete Evidence
Include Order ID, issue description, clear product photos, packaging label photos, and an unboxing video for transit-damage claims.
Keep Product & Packaging
Do not discard the packaging or printed product until the case is resolved by our support team.
Review & Resolution
Claims are acknowledged within 24 working hours and typically resolved within 7 working days.
No Physical Return Required In Most Cases
International return shipping is usually not required because return freight and customs charges often exceed the product value. Most claims are handled through digital verification.
Reprint Process
Approved reprints are prioritized in our production workflow to minimize disruption to your business or project timeline.
Fast Production Restart
Reprint production begins within 24 hours after claim approval.
Free FedEx International Shipping
Replacement orders are shipped using the same shipping service level as the original order.
Fresh Tracking Number
A new shipment tracking number is issued once the replacement order is dispatched.
Refund Method and Timeline
Where reprinting is not feasible, approved refunds are processed back to the original payment method used during checkout.
| Payment Method | Estimated Refund Timeline | Processing Notes |
|---|---|---|
| Credit / Debit Card | 7–14 Working Days | Processed through CCAvenue and dependent on banking networks. |
| Bank Transfer / Wire | 7–10 Working Days | International intermediary bank timelines may vary. |
| Wallet / PayPal | 3–7 Working Days | Refund speed depends on wallet provider processing. |
Currency conversion differences are controlled by your card issuer, payment provider, or bank exchange rate at the time of refund processing.
Order Cancellation
Cancellation eligibility depends on the production stage of your order at the time the request is received.
| Order Status | Refund Eligibility | Explanation |
|---|---|---|
| Pending / File Check | 100% Refund | Production has not started and materials have not been consumed. |
| In Print | 50% Refund | Materials, labour, and machine time have already been allocated. |
| Dispatched | No Cancellation | Once shipped internationally, cancellation is not possible. |
Customs, Duties, and Taxes — Important
Import duties, VAT/GST, customs handling fees, and clearance charges imposed by your country are not collected by XaraPrint and are therefore non-refundable.
Government Charges
Import taxes and customs fees are paid directly to your country's customs authority.
Refused Deliveries
If FedEx delivery is refused to avoid customs charges, the shipment is considered abandoned and no refund is issued.
Customs Seizure
Orders seized by customs authorities due to local restrictions, sanctions, prohibited content, or documentation issues are not refundable.
Contact for Returns & Refunds
If you need help with a refund request, production issue, damaged shipment, or reprint claim, our support team is available during business hours to assist you.
Email Support
support@xaraprint.comWhatsApp / Call
+1 929-515-2535Working Hours
Mon–Sat · 10 AM – 7 PM IST
