Refund & Reprint Policy
Refund & Reprint Policy
XaraPrint products are custom manufactured to your approved artwork, dimensions, materials, and production specifications. If a verified manufacturing or printing issue occurs, we will work with you to resolve the issue through a reprint or, where applicable, a refund.
Priority Reprints
Approved claims are prioritised in production to minimise disruption to your business or project.
Simple Claim Verification
Most claims can be reviewed using order details, photographs, videos, and other supporting evidence.
Pan-India Replacement
Approved replacement orders are reprinted and shipped to the original delivery address within India.
The Short Version
Custom-printed products are non-returnable and non-refundable if they are produced correctly according to your approved specifications, artwork, dimensions, material, finishing, and proof confirmation where applicable.
If XaraPrint makes a verified printing, manufacturing, or production error, we will normally resolve the issue through a reprint and replacement at no additional product or shipping cost.
Refunds may be considered where reprinting or replacement is not commercially or technically feasible, subject to verification and approval by XaraPrint.
All claims must be submitted within 7 days of delivery along with the required supporting photographs, videos, and order details.
Important Notice
Because XaraPrint products are custom-made for individual orders, customers should carefully review artwork, dimensions, product options, and delivery details before placing an order. Approved claims are generally resolved through verification and reprint rather than a standard product return.
Why Most Items Are Non-Returnable
Every order at XaraPrint is manufactured specifically according to the customer's selected product, dimensions, artwork, material, quantity, and finishing preferences. Once produced, a customised print generally has no resale value.
For this reason, custom print orders are generally treated as final-sale products when they have been produced correctly according to the customer's submitted or approved specifications.
This policy is designed to distinguish between a genuine production issue and situations where the product was correctly manufactured but the customer later changed their requirements or preferences.
Made-To-Order Production
Every custom print is produced specifically for the individual order and cannot normally be resold after production.
Customer-Specific Specifications
Size, artwork, material, finish, quantity, mounting, and other selected options are produced according to the order submitted by the customer.
Reprint-First Resolution
Where XaraPrint is responsible for a verified production issue, reprinting the affected product is normally the preferred resolution.
When You ARE Eligible
A refund or reprint claim may be considered when the delivered product has a verified issue caused by XaraPrint's production or fulfilment process.
Manufacturing Defect
The printed product contains a clear manufacturing or production defect that materially affects the usable quality of the order.
Incorrect Product or Specification
XaraPrint supplied a product, material, size, quantity, finish, or other confirmed specification that differs from the customer's order.
Damage During Transit
Visible damage caused during delivery may qualify when supported by clear evidence, including photographs of the outer packaging, shipping label, and damaged product. An unboxing video may also be requested where necessary.
Operational Error by XaraPrint
We printed the wrong artwork file or failed to follow the confirmed order specifications provided at the time of production.
When You Are NOT Eligible
The following situations are not considered manufacturing defects and therefore do not normally qualify for refund or reprint coverage.
Incorrect or Low-Resolution Artwork
If the uploaded artwork contains low resolution, spelling errors, incorrect colours, transparency issues, missing elements, or incorrect dimensions, production proceeds based on the artwork supplied or approved by the customer.
Approved Proof Differences
Where a digital proof has been provided and approved, the approved proof becomes the final production reference. Changes requested after approval may not qualify for a refund or free reprint.
Minor Colour Variation
Screens display colours using RGB while printing uses print colour processes. Minor colour variation between a screen preview and the final printed product is normal and does not by itself qualify for a refund or reprint.
Change Of Mind
Orders cannot normally be cancelled or refunded after production begins simply because the customer has changed their mind, changed the design, or no longer requires the product.
Improper Installation or Usage
Damage caused after delivery through incorrect installation, unsuitable installation surfaces, weather exposure beyond the product's intended use, misuse, alteration, storage, or handling is not covered.
Incorrect Delivery Details
Delays or failed deliveries caused by an incorrect, incomplete, or outdated address, unavailable recipient, refusal to accept delivery, or other customer-provided delivery information are not considered manufacturing defects.
How to Raise a Claim
To ensure a fast resolution, claims must be submitted with complete evidence and accurate order details.
Contact Support Within 7 Days
Email support@xaraprint.com within seven calendar days from the date of delivery.
Provide Complete Evidence
Include your Order ID, a clear description of the issue, photographs of the product, photographs of the packaging and shipping label, and an unboxing video where available or requested for transit-damage claims.
Keep Product & Packaging
Do not discard the packaging or affected printed product until the case has been reviewed and our support team confirms whether any further inspection or return is required.
Review & Resolution
Claims are acknowledged within 24 working hours and are typically reviewed and resolved within 7 working days, depending on the nature of the issue and the evidence provided.
Physical Return May Not Be Required
Most claims can initially be assessed through photographs, videos, order information, and other digital evidence. If a physical inspection or return is required, our support team will provide the applicable instructions.
Reprint Process
Approved reprints are prioritised in our production workflow to minimise disruption to your business or project timeline.
Fast Production Restart
Once a claim is approved for reprint, production is prioritised and the replacement order is scheduled for production as soon as reasonably possible.
Replacement Shipment Across India
Approved replacement products are reprinted and shipped to the original delivery address within India using the applicable XaraPrint delivery service.
Fresh Tracking Details
A new shipment tracking number is provided once the replacement order is dispatched, where tracking is available for the selected delivery service.
Refund Method and Timeline
Where reprinting is not feasible and a refund is approved, the refund will generally be processed back to the original payment method used for the order.
| Payment Method | Estimated Refund Timeline | Processing Notes |
|---|---|---|
| Credit / Debit Card | 7–14 Working Days | Refund processing time may vary depending on the payment gateway and issuing bank. |
| UPI | 3–7 Working Days | Processing time may vary depending on the payment provider and customer's bank. |
| Net Banking | 5–10 Working Days | Refund timing depends on the payment gateway and receiving bank. |
| Other Online Payment Methods | 5–10 Working Days | Processing time depends on the payment method and payment provider. |
The actual time taken for the refund to appear in your account may vary depending on the payment gateway, bank, or payment service provider. XaraPrint is not responsible for delays caused by the customer's bank or payment provider after the refund has been initiated.
Order Cancellation
Cancellation eligibility depends on the production stage of your order when the cancellation request is received.
| Order Status | Refund Eligibility | Explanation |
|---|---|---|
| Pending / File Check | 100% Refund | If production has not started and materials or production resources have not been committed, the order may be cancelled for a full refund. |
| In Production | Partial Refund / Subject to Approval | Materials, labour, machine time, and production resources may already have been committed. Any cancellation at this stage is subject to the amount already incurred. |
| Dispatched | No Cancellation | Once the order has been dispatched, cancellation is not possible. The order must proceed through delivery. |
Important
If you need to cancel or modify an order, contact XaraPrint support as soon as possible. Cancellation or modification cannot be guaranteed once production has started.
Delivery & Address Issues — Important
XaraPrint's India store delivers orders within India. Delivery-related issues caused by incorrect customer-provided information or failure to accept delivery are different from manufacturing defects and are therefore not normally eligible for a refund or free reprint.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, including applicable landmark, PIN code, contact number, and other required delivery information.
Failed or Refused Delivery
If delivery fails because the recipient is unavailable, refuses the shipment, does not respond to delivery attempts, or otherwise prevents successful delivery, additional delivery or re-dispatch charges may apply.
Delivery Delays
Courier-related delays, route disruptions, weather conditions, local restrictions, or other events outside XaraPrint's direct control do not automatically qualify as a product refund or free reprint.
Delivery Address Changes
Address changes should be requested before dispatch. Once an order has been shipped, any address change is subject to courier availability and may involve additional charges.
Contact for Returns & Refunds
If you need help with a refund request, production issue, damaged shipment, delivery issue, or reprint claim, our support team is available during business hours to assist you.
Email Support
support@xaraprint.comWhatsApp / Call
+91 88669 90975Working Hours
Mon–Sat · 10 AM – 7 PM IST
